Delivery information

This page describes how bpMealPlan (operated by NORTHSIDE GROCER PTY LTD) delivers your meals.

1. Delivery area

We deliver across Australia. We will confirm availability for your postcode during the callback or order confirmation. For remote locations a surcharge may apply, or delivery may not be available.

2. How delivery works

1. You submit a plan / enquiry on this website.
2. We contact you about the address, preferred delivery day and access notes.
3. We prepare meals fresh and pack them in temperature-controlled packaging.
4. We arrange delivery or collection and confirm a time window.

3. Cut-offs

Order and change cut-offs will be confirmed when your plan is set up. As a guide on this promotional website:

• Cut-off around 15:30 on Monday for mid-week delivery
• Cut-off around 15:30 on Friday for weekend delivery

Exact cut-offs may vary by route and capacity — we will confirm yours personally.

4. Packaging and freshness

Meals are delivered chilled. Please refrigerate them promptly after delivery and follow the use-by / storage information on the packaging. Keep packaging out of reach of children and dispose of ice packs as instructed.

5. Failed delivery

If you are unavailable and have not left safe-place instructions, we will try to contact you. A redelivery may be charged. If meals cannot be safely delivered due to an incorrect address you provided, a refund for perishable goods may not be possible (see Refunds & cancellations).

6. Delivery fees

Any delivery fees will be confirmed before payment. Promotional free delivery may be withdrawn at any time.

7. Questions

Call +61 3 9191 3435 or e-mail contact@northsidegrocer.com.au.