This policy explains how we collect, use, store and protect your personal information when you visit the website or enquire about / order meal plans. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Data controller
NORTHSIDE GROCER PTY LTD — brand bpMealPlan
ABN: 35 676 551 214
ACN: 676 551 214
Registered office: 105 High Street, Preston VIC 3072, Australia
Directors: Greg Snelders and Emma Thomson
E-mail: contact@northsidegrocer.com.au
Phone: +61 3 9191 3435
1. What personal data we collect
Depending on how you use the website and our services, we may collect:
- Identification and contact details — name, phone, e-mail, delivery address
- Order and preference data — selected plan, period, dietary preferences, allergies you tell us about
- Communications — messages, callback requests and correspondence
- Technical data — IP address, browser type, device, pages visited and visit source
- Marketing preferences — whether you have consented to promotional communications
Do not provide sensitive health data unless it is necessary to fulfil an order (e.g. allergies). If you do provide it, we process it only with consent and for that limited purpose.
2. How we obtain data
- Directly from you via order and callback forms, e-mail or phone
- Automatically using cookies and similar technologies (see the Cookie Policy)
- From advertising platforms when you interact with our ads (in aggregated / pseudonymised form where possible)
3. Why we use data (legal bases)
| Purpose | Legal basis |
|---|---|
| Processing and fulfilling orders / callbacks | Contract / steps prior to entering into a contract |
| Customer service and order confirmation | Contract / legitimate interest |
| Allergy and dietary safety | Consent / vital interests (where relevant) |
| Analytics and website performance | Legitimate interest / consent (non-essential cookies) |
| Marketing communications | Consent |
| Fraud prevention, legal obligations, accounting | Legal obligation / legitimate interest |
4. Who we share data with
We share personal data only where necessary:
- Delivery and logistics partners
- IT, hosting, CRM, telephony and analytics providers acting as processors under contract
- Payment / invoicing providers (where payment is accepted)
- Professional advisers and authorities where required by law
We do not sell your personal data.
5. Overseas disclosures
If a provider stores or processes information outside Australia, we take reasonable steps to ensure it is handled in a way that is consistent with the Australian Privacy Principles.
6. How long we keep data
We keep personal information only for as long as needed for the purposes above, including legal, tax and accounting obligations. Typical periods:
- Enquiries / callback leads — up to 12 months if no order results
- Order records — up to 7 years (accounting and tax obligations)
- Marketing consent records — for the duration of consent + evidence retention period
7. Your rights
Under the Australian Privacy Principles you may request to:
- Access your personal information
- Correct inaccurate information
- Ask how we handle your information
- Withdraw consent for marketing at any time
To exercise your rights, contact us at contact@northsidegrocer.com.au or call +61 3 9191 3435.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): oaic.gov.au.
8. Security
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse. No transmission over the internet is 100% secure, but we take reasonable precautions.
9. Children
Our services are intended for persons aged 18 and over. We do not knowingly collect personal data from children.
10. Changes to this policy
We may update this policy from time to time. The “Last updated” date above reflects the current version.
11. Contact
For privacy questions, contact:
NORTHSIDE GROCER PTY LTD — bpMealPlan
105 High Street, Preston VIC 3072, Australia
E-mail: contact@northsidegrocer.com.au
Phone: +61 3 9191 3435